Refund policy

Most items are eligible for return or exchange within 30 days of purchase. Customized products are typically not eligible for return or exchange.

Before returning an order, please contact us at returns@simplesignman.ca or 1 866 624-6328, and we will provide return information.

Return shipping fees for exchanges and returns are the responsibility of the purchaser, except in cases where we’ve shipped the wrong item or something arrives damaged. If this occurs, Simple Signman will cover the return costs, but please contact us before shipping the item back, so we can provide you with a return shipping label.

Provided the returned item arrives intact and in good condition, fit for resale, we’ll proceed with your exchange or refund as per the conditions highlighted below.

If the item is returned after 30 days, does not include the return shipping confirmation email, or is returned damaged because it was shipped incorrectly due to customer error, it may not be possible to refund your purchase.We recommend that you return items in their original packaging to help ensure their safety.

For exchanges, we’ll need to know the payment method you’d like to use to cover the cost of the shipping of the replacement item. If you’d like to help expedite the process, you could enclose a note to let us know how you wish to proceed with that aspect.

For refunds, we’ll credit the card or online payment method that was originally used.  Shipping charges and a 15% restocking fee will be deducted from the credit